Privacy Policy

Fambet Casino may collect information that you provide directly, information created when you use the website and information received from selected service providers. The information collected depends on the services you use, the actions you take and the checks that may be required before or during your account relationship. We try to collect information that is relevant to operating the website and meeting our responsibilities.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, account login details and contact information. We may also record your communication preferences and details you provide when you contact customer support. These details help us create and maintain your account, communicate with you, provide assistance and apply account-related controls.

Verification information

To confirm identity, age, eligibility or account ownership, we may request verification documents and related information. This can include information shown on an identity document, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. We use this information to protect accounts, reduce fraud, support safer gambling processes and meet legal or operational requirements.

Payments and transactions

We may handle records about deposits, withdrawals, wagers, winnings, refunds and other account transactions. Payment information may be processed by payment providers or financial service providers. We may receive transaction status, payment method details, partial payment identifiers and information needed to investigate a payment, but payment providers may process some sensitive payment data directly under their own privacy notices.

Technical and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device details, language settings, pages visited, approximate location based on technical data, login times and information about how the website is used. We may also receive information about errors, performance and security events. This information helps us keep the website working, understand usage, prevent misuse and improve the player experience.

Fambet Casino may share personal information with carefully selected providers that help operate the website and deliver services. Depending on the circumstances, these providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, security, analytics, auditing or professional services. Providers should only receive information relevant to the service they perform and may be required to protect it.

Information may also be disclosed where necessary to meet a legal obligation, respond to a lawful request, enforce applicable terms, investigate suspected fraud or other unlawful activity, protect a person from harm, or protect the security and integrity of the website. We may share information in connection with a business change, such as a restructure or transfer of relevant operations, subject to appropriate confidentiality and privacy considerations.

Some service providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps should be taken to use suitable providers and apply appropriate safeguards. Privacy protections in another country may differ from those in Australia. Information may also be accessible to providers supporting the service from locations where they operate.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and restricted staff or provider access. No website, device or online transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and tell support promptly if you believe your account has been accessed without permission.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on your circumstances and applicable privacy requirements, you may ask about the personal information held about you and how it is used. You may also request that inaccurate or incomplete information is corrected. You can contact privacy support to exercise the following choices:

• Access your personal information and request an explanation of how it is handled.
• Request correction of personal information that is inaccurate, out of date or incomplete.
• Request deletion of your personal information where there is no valid reason for it to be retained.
• Withdraw consent to marketing communications or change your marketing preferences.
• Ask questions about the information collected, the purposes of its use or the types of providers that may receive it.

To make a privacy or data request, email support@fambetcasino.best. Please describe your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps prevent personal information from being disclosed to the wrong person.

We will consider and respond to requests within a reasonable time. Some requests may be limited or refused where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Closing an account does not automatically erase every record, particularly where retention is required by law. If a request cannot be completed in full, we will aim to explain the relevant reason.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page periodically. If a change is significant, additional notice may be provided through an appropriate account or website communication.